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Purpose of Engagement

BT’s Better Workplace programmes purpose is to provide workplaces that reflect the needs of the people who use them. There is no one size fits all, people demand different things. BT needs to ensure their workplaces provide the space, services and experience to support those people using them. That’s why BT are transforming their spaces to improve the workplace experience.

The BT Workplace Design Guidelines sets out the vision for all future BT workplaces, it describes how workplaces should be designed and managed to reflect their brand and values and create a positive and consistent workplace experience for all BT employees. Consistent need not mean identical, Maris needed to create workplaces that are identifiably BT, but reflect local values, cultures and ways of working. By developing and then following these guidelines we can create workplaces which bring out the best in our people and create a real sense of community, of “One BT”.

Maris Interiors Assignment

Through a period of consultation with those stakeholders involved with the Better Workplace Programme and the Consumer Leadership Team, we developed a set of Workplace Design guidelines to be used for the refurbishment and fit-out of existing and new BT Contact Centres. Our Design Guidelines had to embrace and reflect many aspects of the design concepts but just as importantly include localisation, wellbeing, technology, energy efficiency, FF&E, catering, security and branding.

Maris Interiors Approach and Methodology

A Visioning Session with the Consumer Leadership Team developed a high-level understanding of the business benefits and drivers associated with the implementation of the Better Workplace Programme and how the newly created Workplace Design Guidelines could support this initiative across multiple locations.